• 4 months ago

    Health Care Learning from Other Sectors

    Hi Everyone,

    I had to create an article and publish it to a message board for part of my masters program. We had to write an article about how the health care industry can learn from other sectors. I chose the topic of scheduling. I have posted it here since scheduling, being short staffed can cause mental distress.

    Health Care Learning From Other Sectors
    Dana Lynn Galasso-Peluso
    MHA 543
    April 15, 2019
    Dr. Kinneer

    Health Care Learning From Other Sectors
    Employee Scheduling in the Health Care Setting
    One of the complaints by health care workers is the long hours, being short staffed, and minimal breaks in between shifts. Most health care workers that work in hospitals in my area work twelve hour shifts five to six days in a row, sometimes seven days a week when there is an employee shortage. These long hours without a break in between shifts can lead to employee burnout. The paid fire service in my area has for the most part adopted a 2-3-2 scheduling system. This may help healthcare supervisor’s better schedule employees. Another aspect that may assist supervisors with scheduling is to utilize a computer based scheduling system.
    2-3-2 System
    The 2-3-2 system works on a fourteen day cycle. In this cycle, employees work two 12 hour shifts, then are off for two days, then they work three 12 hour shifts, then are off for two days, then they work two more 12 hour shifts, and then are off for three days. This may benefit the healthcare supervisors when they are working out a schedule because they can assign employees in teams. For example “Team A” will work two 12 hour day shifts, and “Team B” will work two 12 hours night shifts and so on until the end of the 2-3-2 14 day cycle. Also, “Team C and Team D” can be implemented as well to follow this same cycle to ensure that there is no shortage of employees. At the end of their three D off period, the employees that worked the day shifts, will be rotated to night shifts and vice versa to keep things fair and consistent.
    Computer Based Employee Work Scheduling
    Another difficulty that faces healthcare supervisors is to ensure adequate employee staffing. The 2-3-2 schedule creates the work rotation, however the question lies as to how to have enough coverage. With the computerized scheduling system, the employees enter their availability into a database that gets forwarded to the supervisor. The employees can also request time off in this system as well. This will assist the supervisor in creating the teams for the 2-3-2 work schedule as well as filling in any gaps when an employee is absent. Using this computerized system, instead of relying on paper and pen schedules, or making phone calls to see who can fill a shift or forcing someone to stay for an extra shift, the supervisor can make these determination at a glance. The supervisor is no longer frustrated with having to make phone calls to try to find someone last minute, and employees are not frustrated by being forced to work extra shifts or being short staffed. This software will make it easier to spread out any overtime or extra shifts due to employees being absent as well. There are paid fire departments and ambulance corps in my area that utilize scheduling software such as When to Work. With this software employees enter their availability up to a month ahead of time which allows the supervisors enough time to create a schedule and fill in any gaps.
    Concluding Thoughts
    The 2-3-2 schedule system and the computerized scheduling will create fairness for the employees and will also make it easier on the part of the supervisor. The 2-3-2 system will allow employees to have a three day weekend of break every 14 days, which would allow the employee time to become adjusted to their new incoming 12 hour rotation. This system also allows for employees to be scheduled in teams and to make it easier to assign overtime when employees are absent. The computerized work scheduling systems also make it easier for the employees and supervisor. The employees enter their availability and schedule any possible absences. This allows the supervisor to create adequately staffed teams and find replacement employees quickly and efficiently when an employee is not at work.

    Article Citation